Frequently Asked Questions

To get the most out of your candle, here are some simple care tips:

• Trim the wick to 1/4 inch before each use to ensure a clean, even burn.
• Burn your candle for no more than 3 hours at a time.
• Always burn your candle on a flat, heat-resistant surface away from flammable materials.
• Extinguish the flame carefully when done, and never leave a burning candle unattended.

The burn time of our candles varies depending on the size and type of candle. On average, a standard 8oz candle will burn for about 40-50 hours.

If this is happening, it’s probably because the wick needs to be trimmed. Wooden wicks are exceptionally easy to trim. You just pinch off the charred part of the wick with your fingers. And then it should be all set and easy to light.

Our candles are made with all-natural ingredients, which are safe for your air quality and home environment. However, it is important to always burn candles away from the reach of children and pets, just like any other candle. Always ensure the candle is placed on a stable, flat, heat resistant surface, and never leave it unattended.

No, our candles are free from synthetic fragrances, dyes, and additives. We only use pure essential oils for fragrance, making our candles safe and natural. The color of our candles comes from natural plant-based ingredients, such as the beeswax and herbs and flowers from the essential oils.

Yes! We offer custom candles for special occasions or events. Please contact us at [Insert Contact Email] to discuss custom orders.

We process orders quickly to get them to you as fast as possible, so changes or cancellations cannot be made once the order has been placed. However, if there’s an issue with your order, please reach out to our customer service team as soon as possible, and we will do our best to assist you.

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to track the status of your delivery.

We want you to love your candles, but if there’s an issue with your order, we’re here to help! If you receive a damaged or defective candle or are dissatisfied with your product, please contact us within 30 days of receiving your order. We will offer a full refund or replacement.

Yes! You can add a personalized message to your gift during checkout.

Yes, we do offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination. Please note that customs fees, taxes, and duties may apply, and these are the responsibility of the customer.

If you have any other questions or need assistance with an order, feel free to reach out to our customer service team:

• Email: hello@momosplace.com

Yes, we take pride in creating candles that are eco-friendly. We use sustainable  beeswax. Our wicks are made from cotton or wood, and our packaging is recyclable or reusable. We aim to minimize our environmental footprint in every aspect of our business.

Absolutely! You can subscribe to our newsletter by entering your email at the bottom of our website. We’ll keep you updated with the latest candle releases, promotions, and exclusive offers.

Yes! If you're interested in purchasing our candles in bulk or for resale, we offer wholesale pricing. Please contact us at hello@momosplace.com for more information on wholesale orders.